Frequently asked questions

Recreational and Early Learning Gymnastics

The process is simple. You can call us on 9659 9010 or 0477 704 517 to book a trial first. We assess all kids to ensure they are placed in the correct class for their age and ability. We will ask for some basic family details to create an account and book a trial class for your kids. Alternatively, you can create your own online account by clicking here. After the trial, one of our admin staff will call you to discuss the results and recommend a class based on the feedback of the coach. If you agree to proceed, we will raise the fees and discuss payment with you.

Each child trials a class first so we can determine your child’s gymnastics ability and make a class recommendation. Trials are always free for all our Early Learning programs. Free trials are available to school aged children weeks 9 and 10 of each term plus during school holidays.

All our Early Learning, Competitive and Adult Gymnastics programs offer free trials. Our Recreational programs offer an obligation – free trial. This means if your child trials and you go ahead with the booking, the trial will be changed as part of your term’s fees. If you do not proceed with enrolment, you will not be charged for the trial. Free trials for all programs are offered weeks 9 and 10 of each school term and during our school holidays.

Please refer to our fee schedule here.

Each gymnast is required to pay an annual Gymnastics Australia/Gymnastics NSW Annual membership registration fee. This fee covers your child in case they injure themselves while participating in gymnastics. Gymnastics NSW and other Gymnastics Australia fees for membership is transferable which means that you only pay this fee once per year even if you switch to other Gymnastics Australia affiliated clubs. The fee is raised annually starting from Term 1 of each school year. Please note this fee is non – refundable. For more information, please visit Gymnastics Australia website.

Gymnastics NSW/Gymnastics Australia Annual registration fee is transferable between Gymnastics Australia affiliated clubs. If you have already paid this fee with another club, simply let one of our friendly administrators know and we will request a transfer. You will only be liable to pay the annual $20 membership fee, which includes a club t-shirt for your child.

Your child will receive our club t-shirt once the club membership fee has been paid. Simply pop into reception and our admin staff will assist you. Additional shirts can be purchased for $15.

We raise invoices the first week of school holidays for the following term. The payment due date is Monday the second week of the school term. You will receive the invoice via email you provided to us at the time you joined our club. Please note we DO NOT direct debit. Payment options will be specified in your invoice email.

As per our voluntary withdrawal policy we require a two-week cancellation period from the date you notify our administrators in writing of your intention to leave. You can still attend your regular class during those two weeks.  A pro rata adjusted credit of term fees will be made to your account. Credit will be valid until the end of the current calendar year and can be used towards any of our activities and programs such as our School holiday Program, birthday party deposit, or if you decide to continue term classes later.

We run classes all throughout the week. We will do our best to match up the class times to accommodate your family needs, however we cannot guarantee this.

We offer three make up classes per term as per our Make Up policy. If you know you are going to be away, use your Customer Portal to mark your child as absent. A make-up token will then be allocated to your account. You need to call us to arrange a make-up class booking date and time. You can book your make-up classes before you have missed your regular class. Make up tokens have an expiry date and must be used before they expire.

We offer three make-up classes per term. Please use the Customer Portal to mark your child as absent. A make-up token with an expiration date will then be allocated to your account. An email will be sent to the email address associated with your account. Please call 9659 9010 or 0477 704 517 to arrange a make-up booking.

If your child is seriously sick or has had an injury (not planned surgeries etc.) and as a result can’t attend any classes based on medical advice for more than two weeks, email the medical certificate to info@sydneyhillsgymnastics.com.au and a fee break will be allowed, minus one week of the period not attending. See here for more details.

If your child is continuing gymnastics in terms 2, 3 or 4 term, there is nothing you need to do. Their enrolment will rollover automatically. If you wish to make changes to your child’s class time and/or day, please call us and we can arrange it for you. For Term 1 enrolments you will receive an email towards the end of Term 4 with instructions on what you need to do if you wish to continue.

If you no longer wish to continue the following term, please call us on 9659 9010 or email info@sydneyhillsgymnastics.com.au

Competitive Gymnastics

The cost of competitive programs depends on the number of hours your child is required to train. This will be determined once your child is invited to join a competitive squad. The Program Manager will discuss with you the cost, training requirements, competitions, and all other relevant information.

Once a child joins a competitive squad the expectation is that he/she will compete. Unless there is a medical reason for not participating in competitions, all competitive athletes are expected to compete.

Not attending all training sessions is detrimental to your child’s progress. We will discuss this with you and in extraordinary circumstances a reduction in training may be granted for a short period of time. Please discuss this with us at the time of being invited to join the squad.

School Holiday Programs & Skills Clinics

Our School Holiday Program is a great way to stimulate kids to stay healthy during school holidays. We offer Half Day, Full Day and Long Day options across both venues plus a Tumbling Clinic at our Castle Hill venue. For pricing click here.

Our Skills Clinics run during school holidays at our Bella Vista venue. These specialised  clinics offer children an opportunity to learn specific gymnastics skills such as handstands, cartwheels, tumbles, flips, walkovers and more. We cater for all ages and abilities and classes run for 1, 1.5 and 2 hours. For pricing click here.

Book your child in using our Customer Portal. This is a quick, easy and convenient way to book as you can do it anytime. Alternatively, you can call us on 9659 9010 or 0477 704 517 or email info@sydneyhillsgymnastics.com.au

If you have previously booked your child into a Half Day for example, and wish to add on another Half Day, please use the modify booking function instead of attempting a new booking. Our system treats all Half Days for example as one booking regardless of if you booked in one day or several.

Our School Holiday Program is flexible to suit your family’s needs. We run the program across both locations, Bella Vista and Castle Hill. You can book as many days as you like and can mix and match between Half, Full and Long day options. Click here to see all the options.

Dress your child in comfortable clothing such as tights and trackies and a t-shirt. Please pack a spare set of clothes. In cooler weather send a jumper. Bring a water bottle clearly labelled with your child’s name. No shoes or socks are required on the gymnastics floor. All kids are served freshly cut fruits and vegetables and a juice box for morning tea (around 10:30am). Kids staying for Full Day and Long Day should bring a packed lunch. Please advise admin on any allergies or food intolerances. Please note children are unable to purchase food at the club without a parent present.

Bring the medication clearly labelled with your child’s name and bring it to reception. You will be asked to fill out a form authorising us to distribute the medicine to your child and instructing us on dosage and timing.

All parents are expected to collect their kids within the allocated time. We understand that unexpected things happen in life. If you are going to be more than five minutes late you must notify us as soon as possible on 0477 704 517 or 9659 9010.

If you have booked the school holiday program we are happy to credit or refund you the paid fee. Simply speak to our admin staff. Your credit can be used for term fees or another School Holiday Program day.

Yes, we do run free trials during our School Holiday Program. The trials run 9am to 10:30am during every day that the School Holiday Program runs. Simply call us on 9659 9010 or 04177 704 517 to arrange the free trial for your child. Please note only one trial per child is offered.

We do not offer trials for pre- school kids during our School Holiday Program. This is a safety consideration as the children participating in the School Holiday Program are older (4.5 to 13 years old). The good news is that pre- school kids can trial for free any time during the school term!

Birthday Parties

You can book a birthday party for your child by either using your Customer Portal or by calling us. An $80 non – refundable deposit must be paid to book your child’s spot.

The party will run over a two-hour block. Children will participate in a one-hour gymnastics circuit run by our experienced coaches. After the hour the kids will have 30 minutes to enjoy the food and drinks (supplied by you) and a birthday cake. The last remaining 30 minutes the kids will play the birthday party child’s favourite games. For step-by-step description on how the birthday party will run click here.

To see an extensive list of inclusions and exclusions please click here.

We do not provide catering. All food, cutlery, party decorations, drinks and birthday cake needs to be supplied by you.

Whilst we understand that the parents of the birthday party child may wish to take photos on the gymnastics floor, no adult or party guest is to enter the gym unless under the direct supervision of our coaches for safety and insurance reasons.

All parents are welcome to stay for the duration of the party.